Job Title: Classifieds Moderator
Location: Lagos, Nigeria
Employer: Media24 Nigeria Limited
Job Description: – Media24 Nigeria has an exciting opportunity for a talented and passionate Classifieds Moderator for its Classifieds division. The Moderator will be responsible for the quality control and publication of advertisements and error free online platform. – The Moderator will excel at working in a competitive landscape to deliver quality online listings while maintaining important client relationships. The successful candidate will report to the Customer Service Manager. We are looking for a moderator with excellent quality control capabilities and one who can interact with customers with ease to solve their ad quality problems. At least two years' work experience in a structured problem resolution role is required.
ACCOUNTABILITIES:
• Checks the quality of an advertisement using the set quality standards before publishing them on an online platform
• Publish all advertisements (listings) to the website according to the set targets
• Customer Service Support
• Performs Data Entry tasks when required.
RESPONSIBILITIES:
• Apply astute judgment when resolving customer concerns or processing customer requests bearing in mind that the requests will cross the spectrum of general questions to more technical requests
• The right Prioritization of ads to be published while observing the set guidelines
• Efficiency in Ad publishing
• Responsible for publication of high quality advertisements
• Responsible for meeting daily and weekly targets set by the Line Manager
• Responds to customer requests via phone, email, social media (e.g. Twitter, Facebook, Blog, etc), online chat with direction from the Customer Service Manager
• Ensures Advertisements are published to the site on time
• Diagnose and resolve user functionality or technical issues
• Update customer data for accuracy.
• Produce weekly activity reports and monthly activity plans
• Perform other listing publication tasks as required
• Able to work to targets and deadlines.
Desired Skills & Experience:
SKILLS & COMPETENCIES:
• High attention to detail
• Knowledge of online content quality control processes and systems
• Innovative out of the box skills
• Highly organized team player who can multitask
• Excellent proofreading, verbal and written communication skills
• Pleasant and outgoing personality
• Customer service orientated with ability to engage customers in a commercially sensible way
• Must be Committed, Positive and Hardworking
• Able to work under pressure and meet deadlines
• Ability to persuade and influence others
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
QUALIFICATIONS AND EXPERIENCE:
• Bachelor's degree in any field especially Business, Marketing or English will be looked at favorably
• Must have ability to write and speak French fluently.
• 1 + years of online media and customer service experience; experience performing quality control tasks such as moderation in an online environment are a must.
Type: Full-time
Experience: Not Applicable
Functions: Customer Service, Writing/Editing
Industries: Internet, Retail
Employer Job ID: MED0813CM
If you meet the above requirements and would like to be part of this team, please forward a comprehensive CV listing relevant skills and experience for attention: Human Resources.
Deadline: 06.09.2013
Should you not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful.
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