PriceWaterCooper (PwC) Nigeria is currently recruiting for the following position(s) on behalf of its clients:
Job Title: Customer Care Executive
Ref: P021
This position ensures that customers receive high quality services and issues are resolved in a timely and satisfactory in line with Group's customer care strategies
Key Accountabilities:
• Implements Customer service policies, procedures and standards for all business unites of the Group
• Keeps up to date with changes and improvements with the Group's products and services, and informs customers accordingly
• Monitors operations in all business units to ensure that customers receive excellent service
• Log customers' complaints, and acts to ensure prompt resolution
• Escalates major customer complaints such as security, theft, accident issues to the Head of department
• Works with the Human Resource department to organise programmes to train staff on high level customer service delivery
• Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner
• Maintains relevant hard and electronic copies of customer files
• Provides weekly report on all activities to the Head – Customer Care
Skills and Competencies:
Good under time pressure and able to take and provide feedback in a pleasant and positive manner, the person for this job must have good interpersonal, problem solving and computer service skills and sound grasps of the Group's business philosophy, products and services, skills
Education and Experience:
• First degree in Marketing, Business Administration or a Social Science discipline
• Membership of professional bodies in customer care e.g. Customer Care Institute
• 3 years experience in the customer service function of a similar organisation.
Method of Application:
If you meet the requirements above, please forward your application and a copy of your resume electronically to clientrecruit@ng.pwc.com, quoting the relevant reference code for the position applied at the right-hand corner.
Deadline: 21 June, 2011.
Only short listed candidates will be contacted.