Job Title: Customer Service Executive – PCS004
Grade Alignment: Senior Officer
Location: Nigeria
Type: Open Position
Employer: Pensions Alliance Limited (PAL Pensions)
QUALIFICATION:
• The successful candidate must be between 28 – 35 years old
• Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course
• 5 years post NYSC experience in a related field is compulsory
• A masters degree from a local or foreign university will be a bonus
JOB DESCRIPTION:
• Management of the Client feedback process
• Resolution of all customer related queries
• Develop different educational materials and write ups weekly to send to customers
• Supervision of all inbound and outbound calls received in the department
• Attend to clients via the live chat platform
• Manage the company's face book page and resolve all queries logged on the page
• Provide weekly activity reports on all customers service activities
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