Job Title: Technical Support Representative I
Location: Jos, Nigeria
Employer: Smart Web Nig Limited
Job Description:
• Front line support via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Provide technical support for level one escalation issues via helpdesk.
• Performs miscellaneous job-related duties as assigned.
Required Skills:
• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during working hours and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
How to Apply:
Interested and qualified candidates should visit or send their applications and CV to the following address:
10 Bauchi Road,
Datti Plaza,
P.O.Box 2823,
Jos North,
Plateau State,
Nigeria.
Office Time: Monday – Friday (9:00am – 5:00pm)
Relocation assistance will be happily provided to candidates who meet the requirements and are willing and able to perform the job description.
Apply to this job (http://www.jobnavy.com/job/23385/technical-support-representative-i-at-smart-web-nig-limited/)