Job Title: Officer, Account Maintenance
Job ID: 12062
Location: Lagos, Nigeria
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Sector: Banking and Finance
Division: Group Operations
Position Category: Business Support
Employment Type Full Time – Permanent
Shift: No
Regulatory Approval Yes
Job purpose:
• To execute call over procedures for transactions posted by Processing staff and actioning of caution notices in order to mitigate risk and eliminate fraud
• To manage exception reports and validate on regularizations made
Key responsibilities:
Collation and Execution of Exception reports and other reports:
• Ensure that exceptions noted are sent to the team leader Call over of trasactions
Strategic:
• Assists to develop and continuously improves the Ledgers area in collaboration with the Team leader with a view of ensuring and effective functioning and high level of output within the Ledgers area.
• Customer and Business Partner Relationship Management
Cost Management:
• Drives within own team initiatives to reduce cost and ensures that budgets for the Account Maintenance area are met.
• Ensures that throughput is maximized throughout the Ledger area by noting processes that could be improved applying the principles of Lean manufacturing and Six Sigma.
Resource Utilisation: Maintain a cooperative supportive working relationship with other team members
Performance: Provides accurate and timely reports as required by team leader
Control: Keep abreast with new policies and procedures at all times
Self Development:
• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.
Key performance measure:
• Achievement of strategic goals
• Compliance and improvement on turn- around times (TAT)
• Quality of documents called over
• Quality of caution notices being dispatched
• Improved customer service and satisfaction levels as per customer survey results
• Reduction of costs and increased throughput
• Quality of risks mitigation interventions
Required Skills and Qualifications:
Qualifications:
• Minimum bachelors degree in any discipline.
• At least 2 years experience in banking operations
Knowledge:
• Procedures and processes relating to banking transactions
• Systems used to used to process transactions for various accounts
• Process / project management
• Comprehensive knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Knowledge of cost management principles and practices
• Knowledge of process
Experience:
• Practical experience in banking operations
• Team Participation/team work
Required Competencies:
Technical competencies: Risk identification and assessment skills
Personal competencies:
• Excellent interpersonal and communication skills
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
Problem solving, planning and decision making:
Problem solving:
• The job deals with transactions that involve various customers accounts. The job demands a lot of agility as customers transaction details must be matched against system entries with various instructions that need to be executed accurately. Some of the instructions carry huge potential risks for the Bank if not executed correctly
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the General Ledger area
Planning: Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively implemented
Decision making:
• The job requires the incumbent to work out ways to handle growth in volumes of transactions and ensure all vouchers/transactions posted previous day are called over within 24 hours
• Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timely from key stakeholders.
• Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion.
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