Job Title: Delivery Customer Care Assistant
Location: Lagos, Nigeria
Employer: Philly and Mools Group
Principal Duties and Responsibilities:
• Stock taking, sorting ,cleaning and packing of egg, chicken, beef and any other farm produce for delivery to clients in a creative, neat and safe manner
• Report to work at 7.30am on weekdays and 9.00am on Saturdays and 11.00am on environmental Saturdays
• Assist in pick-up of eggs, vegetables and other farm produce from farms or suppliers to designated delivery points
• Assist in purchase of egg, chicken, beef, packaging material and any other item as requested by the reporting Supervisor
• Resolves delivery and packaging issues with customers as the first line customer service officer in a professional and pleasant manner
• Oversees delivery process from the pick-up point up to the point of delivery;
• Assist in negotiating for competitive rate with clients and suppliers
• Maintain a co-operative attitude with Farm driver, reporting Supervisor and other internal customers
• Receiving, processing and monitoring client/customer orders and sales using telephone calls, SMS, emails and other media as approved by reporting Supervisor
• Keep an updated record of daily sales, creditors and debtors in approved record entry; soft and hard copies
• Submit a weekly report on sales and other inventory to Supervisor at the close of work on Mondays and Thursdays mornings
• Clean and maintain a clean work station (including storage areas, packaging item and storage item) in a safe and hygienic manner
• Ensure professional representation of the company and its policies through responsible driving, appearance and good customer relationship skills
• Renders delivery assistance as requested by management of Freshly Yours Ltd
Competency and Skills Requirements:
• Must be passionate about healthy food
• Must be able to work flexible hours
• Ability to transmit information effectively i.e. in clear and detailed terms to customers
• Relationship Management
Possession of inter-personal skills (Ability to interact effectively with people – all level of staff and customers ) Good customer service orientation (Ability to develop, build and maintain relationships with customers, suppliers).
• Sound ethics and integrity. Must be discernibly honest and of consistent upright character Must be ethical
• Excellent knowledge of Lagos and interstate road network and traffic rules as well as trade rules governing carriage of goods
• Ability to use initiative and work with minimal supervision as well as having an eye for detail and accuracy
• Willingness to learn new skills on the job
• Ability to read and write in English
• Communications skills and listening skills must be excellent
• Ability to set realistic, achievable, time- bound goals
Good appreciation and working knowledge of office productivity tools (Microsoft excel)
Minimum Qualifications:
• SSCE
• OND or a tertiary education in view would be an advantage
• Ability to drive would be an added advantage with the possession of a valid FRSC driver's license as recognized by Vehicle Inspection Unit of Lagos State
Apply to this job (http://www.jobnavy.com/job/23613/delivery-customer-care-assistant-at-philly-and-mools-group/)