Job Title: Head, Customer Relationship Management
Reference: DCPSA002
Location: Lagos, Nigeria
Employer: Dangote Cement Plc. (part of Dangote Group)
Responsibilities: Provide leadership and direction to the customer relations management function to ensure consistent quality in service delivery, customer satisfaction and ultimately. customer retention and expansion of customer base.
Requirements:
• Bachelor's degree or its equivalent in a social science or related discipline.
• Post graduate degree.
• Certification in customer service management will be an added advantage
• Minimum of five (5) years relevant experience with at least one (1) year in a middle management position.
• In-depth understanding of trends, challenges, opportunities, regulations and legislation relating to the cement manufacturing industry
• In-depth knowledge of DCP's produet and service offerings.
• Deep knowledge of customer r lationship concepts. techniques and methodologies.
• In-depth knowledge of market/customer segmentation methodologies.
• Deep leadership and people management skills.
• Strong negotiation and relationship management skills.
Deadline: 17.09.2013
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