Job Title: Customer Service Representative
Employer: Standard Chartered Bank Plc (SCB)
Job ID: 395741
Job Function: Technology & Operations
Location: Port Harcourt, Nigeria – SCB
Full/Part Time: Full time
Job Description: Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it's service targets and bottom line projections.
Key Roles & Responsibilities:
• Overall Customer Service delivery and enquiry handling in the branch;
• Evaluate customer needs and provide high level, accurate information and advice on products and channels;
• Cross-sell bank products/channels to existing customers;
• Migrate customers to the remote channels through online activation, e-Statements and ATM usage.
Qualifications & Skills:
• B.Sc from any recognised University
• A good knowledge of the bank's products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Apply to this job (http://www.jobnavy.com/job/23860/customer-service-representative-job-at-standard-chartered-bank-plc/)