Job Title: IT Customer Service Officer
Location: Lagos, Nigeria
Employer: Financial Consulting Firm
Recruiter: Culminate Consulting
Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
• Minimum of a 2:2 from a reputable university
• IT related degree preferred
• 0 – 2 post NYSC experience
• Customer Service
• Product Knowledge
• Problem Solving,
• Market Knowledge
• Documentation Skills
• Listening and Phone Skills Resolving Conflict,
• Analyzing Information and multi-tasking
• Applicants must be Female
Deadline: 15.09.2013
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