Job Title: Branch Manager
Location: Port Harcourt, Nigeria
Employer: Nigerian Ropes Plc.
Requirement:
• The branch manager is responsible for the overall Management the branch operations, sales operations, customer liaison and relations, business development, sales performance.
• Maintaining an exceptional level of customer service, by developing strong sales Team Members.
• Maximizing the sales and profits of the company.
Specific Roles
• Understands and communicates the company's mission and objectives to the Sales team and Branch.
• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the company.
• Ensures the Head of Sales provide the same to the team members.
• Achieves company quantitative objective including: sales.
• Communicates all branch issues, concerns and needs to the Executive Director, Sales & Marketing.
• Responsible for maintaining operational excellence in each branch.
• Responds to directives in an accurate and timely manner and ensures the same compliance of the branch team.
• Recognizes and propose rewards for outstanding performance of sales team members.
• Provides and Demonstrates exceptional leadership behaviors to all team members.
• Advises Management on product costing and pricing.
Customer Service
• Strives for the ultimate in sales customer service experiences and impressions.
• Maintain excellent customer service metrics.
• Ensures the company has adequate location coverage at all times.
• Trains sales team to successfully handle service issues.
• Motivates and mentors team members on providing customers with product recommendation and information.
• Educates and engage the industry customers on all the company's products and services.
Sales Operations
• Adheres to and has knowledge of all company policies and procedures.
• Coach, counsel and direct Team members.
• Provides performance feedback to Team members.
• Deploys Team Members as required to meet business demands and make necessary staffing decision.
• Communicates clearly, concisely and accurately in order to ensure effective daily operations and the overall operation of the sales department.
• Follow all safety, cash handling and operation procedures and policies and ensure that sales team members are in compliance.
• Coordinate, manage and participate in off site program customer visits and deliveries.
• Signs and recommends for approval all SOPs before passing to Service Centre.
• Sign and recommends for approval all petty cash voucher emanating from Sales department and the branch.
• Vet all operational expenses from the branch before passing to account.
Position Qualification
• First Degree (B.Sc or H.N.D.)
• Membership of relevant professional body and MBA shall be added advantage.
• Minimum of 5 years consistent relevant experience.
• We encourage candidates to apply irrespective on gender.
Deadline: 24.09.2013
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