Job Title: Hardware Services Delivery Manager
Reference: 00100490
Employer: Ericsson Nigeria
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Job Summary: The Hardware Services Delivery Manager (HDM) role resides within the regional organization in Customer Unit (CU), local company or regional level. The purpose of the role is to be fully operationally responsible for the Hardware Services delivery within own organization. In order to handle this responsibility the HDM needs to make sure that contractual Service Delivery targets are met and drive improvement programs for cost optimizations and processes and tools in line with Hardware services operational plan.
Responsibilities & Tasks:
• Drive local company delivery
• Secure Communication and Cooperation
• Adapt Hardware Services strategies
• Supervising Hardware Services performance
• Securing service agreements
• Follow up on regional HWS financial accountability
• Handle the HWS regional delivery responsibility
Qualifications:
Core Competences:
• Fundamental Leadership Competence
• Presentation Skills
• Communication Skills
• Administration & Organizing Skills
• Financial Analysis Skills
• Negotiation & Argumentation skills
• Change & Improvement Management Skills
• Interpersonal Skills
• Customer Relationship Handling Skill
• Hardware Services Knowledge
Minimum Qualification and Experience Requirements:
• [Bulleted list item]
Preferred Qualification and Experience Requirements:
• Good Customer Relationship Management skills.
• Good financial and business skills.
• Very strong personal interaction and people management skills.
• Advanced negotiation skills.
• Good leadership & communication capabilities.
• Very good knowledge and understanding of Ericsson´s services product portfolio and delivery processes.
• Ability to adapt to and drive change.
Additional Requirements, Physical Demands, Region / Local Specifications:
• [Relocation, certifications, travel requirements, immigration, and background checks, etc.]
• [Local specifications, legal disclaimers, Conclusion, as applicable]
Job: Customer Support
Primary Location: NG-Lagos-Lagos
Schedule: Full-time
Job Type: Standard
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