Job Title: Customer Service Manager
Location: Lagos, Nigeria
Organisation: ACCION Microfinance Bank Limited
Sector: Microfinance / Banking
Summary of Role: The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.
Requirement: Candidates for this position must possess minimum of HND/ BSc in any discipline, MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management. Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.
Method of Application:
Interested candidates should send personal details in an EXCEL SHEET following the format below.
| Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State |
CV should also be attached along and sent to jobs@accionmfb.com.
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