Job Title: Operational Risk Officer
Location: Lagos, Nigeria
Organisation: ACCION Microfinance Bank Limited
Sector: Microfinance / Banking
Key Responsibilities:
• Liaise with Marketing Unit to generate demand by proactively reaching potential customers to make them aware of the company's products and services, in the bid to utilize E-banking services.
• Ensuring pro-active service to customers by branch front office staff.
• Realising and Managing Customer Inquiry location in branch where customers will be serviced through issuing of ATM cards and PIN mailers.
• Managing Call Centre and Maximising Customer Satisfaction by ensuring quick and professional service and complaint management.
• Understand fully all of AMfB products and services and procedures.
• Coaching CMU staff in interviewing customers and cross selling.
• Handling customer complaints and servicing customers inquiries.
• Realising AMfB E-banking targets.
Qualifications and Requirements:
• Candidates for this position must possess minimum of HND/ BSc in any discipline.
• MBA will be an added advantage.
• Minimum of 5 years customer service experience in Financial Institution.
• Impeccable Communication and Interpersonal skills.
• Strong leadership skills; able to coach and motivate.
• Strong analytical skills, comfortable with numbers and great at calculations.
• Good interpersonal and organizational skills.
Method of Application:
Interested candidates should send personal details in an EXCEL SHEET following the format below.
| Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State |
CV should also be attached along and sent to jobs@accionmfb.com.
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