Job Title: Retail Development Executive
Location: (West/Lagos/North/East), Nigeria
Employer: Fan Milk Plc
PRINCIPAL ACCOUNTABILITIES (IPE Factors: Impact & Innovation):
• Accountable for developing and maintaining of relationships in the retail outlets excluding Key Accounts within area of coverage.
• Accountable for ensuring that all sales drivers are in place in area of coverage.
• Accountable for the master data for all customers within his/hers portfolio.
• Interact with customers in all retail sales channels except within designated area to ensure organic growth of sales per sales point for all Fan Milk product. Supervises and provides day-to-day support to franchise takers including (but not limited to);
• Attends to request for new sales equipment. Monitors sales performance of indoor sales points.
• Monitors and reports equipment failure/break-down to Service Team.
• Monitor and report on sales equipment compliance with franchise and outlet contracts.
• Find new outlets and link to nearest Franchise taker.
• Act as point of liaison between Fan Milk Channel Managers and customers.
• Supports Marketing department in planning for and execution of marketing campaigns and capturing marketing information and market data regarding Fan Milk and competitors performance.
• Drive Franchise Taker behaviour by convincing and supporting customers to use ;
• Central order office for order handling.
• Cashless payment options
• Customer care function for any support request
• Support sales development team in identifying new customers or potential franchise takers
PERFORMANCE MANAGEMENT (Key Performance Indicators):
• Sales budget for area of coverage.
• Customer Master Data.
• Development of new Sales Points.
• Asset Management Customer Satisfaction
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE (IPE Factor: Knowledge):
• The ideal candidate: Must be an outgoing and convincing personality, with a sense of urgency, who can communicate at all levels and persuade key stakeholders in to the right course of action.
• Must be a graduate.
• Must have broad experience with a structured approach to customer relationship management and business development.
• Must have excellent entrepreneurial and commercial awareness.
• The Ideal person must have financial and business acumen.
• Must have in-depth knowledge of the FMCG market.
• Negotiation Skills.
• Must have a minimum of 2years relevant experience in FMCG industry.
• Must be able to work in any part of the country(Ibadan/Lagos/North/East) Applicants must be resident in these areas.
NB: Applicants should indicate area/region of their choice on the top of their Curriculum Vitae while applying.
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