Job Title: Customer Care Manager
Location: Niger, Nigeria
Employer: FMCG Company
Recruiter: Netsach Consulting
Job Role is set below:
• Lead and motivate staff in handling change, building trust, and partnership with respect to customer care.
• Perform timely performance evaluations and evaluate all Customer Care
• Staff on communication skills and technical knowledge.
• Ensure that all Customer Care Representatives have up-to-date benefit information.
• Ensure Customer Services follow-lip methods and that procedures arc complete and meet time standards.
• Develop and train senior staff'to provide a high level of support.
• Create methods to provide feedback and Quality Assurance on identified errors.
• Capture and report on all Customer Care measurements, production, and turnaround time metrics.
• Be able to identify opportunities for improvement and work on meeting and exceeding customer expectations.
• Assist with Customer Services as needed
Job Requirements:
• High level understanding ofFMCG business will be an added advantage
• Excellent customer service skills with work experience to show for it.
• Strong verbal and commun ication ski lis.
Qualification:
• Minimum of First degree from a recognized University, a second degree would be an added advantage.
• Minimum five years post-graduation experience
Others:
• The job reports to the MD and requires minimum supervision
• This job is based in the East of the Niger and would be require frequent travels.
Deadline: 01.10.2013
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