Job Title: Customer Solution Provider (CSP)
Location(s): Lagos, Nigeria
Recruiter: Whytecleon Limited / Whyte Cleon Limited
Job Description:
• Responsible for the day to day resolutions of complaints made by customers
• Log full details of complaints, recording all contact made and actions proposed/agreed on contact
• Provide support and guidance to operational teams in using customer feedback to improve service
• Attract potential customers by answering product and services questions, suggesting information about other products and services
• Resolving products or service problems
Skills / Competence Required:
• Excellent communication and interpersonal skills
• Problem solving skills
• Quality focus
• Multi-tasking
• Strong analytical and problem solving skills
• Ability to pay attention to details
• A warm and approachable manner
• Self motivation and direction
Educational Qualification:
• Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
• NYSC Certificate or exemption letter
• Age: Not more than 27 years
• Experience in the banking industry will be an added advantage
• Fluent in English, Hausa or Igbo languages
Apply to this job (http://www.jobnavy.com/job/24561/customer-solution-provider-job-at-whyte-cleon-limited/)