Job Title: Principal CRM Consultant
Employer: SAP
LOCATION: Maitama, Abuja, ,Nigeria
WORK AREA: Consulting
EXPECTED TRAVEL: 0% – 100%
CAREER STATUS: Professional
EMPLOYMENT TYPE: Regular Full Time
REFERENCE CODE: NG-57539889-EN-13-002
PURPOSE AND OBJECTIVES:
Expertise required positioning, plan and leading SAP CRM deployment engagements. Could be leveraged on strategic corporate initiatives such as marketing and pre-sales activities. Will be required to evaluate customer requirements, map them to business processes, functional and solution architectures and ensure a proper implementation from an solution architecture point of view. For this they:
• Design detailed end-to-end industry-specific / corporate customer to-be processes
• Identify the appropriate end-to-end solution portfolio options and recommendations
• Identify solution gaps and develop gap closure options
• Design the end-to-end functional landscape and solution design, including the functional integration points, applicable standards and governance
EXPECTATIONS AND TASKS:
Leadership;
• Independently lead or execute complex assignments and deliverables
• Coach project and team members on architectural topics
• Support the management of large, complex programs from a primarily architecture / technical perspective
• Act as SPOC orchestrating the various parties the various parties involved in large and complex projects / programs from a primarily architecture / technical perspective. Fully accountable for the end-to-end solution design
Advisory / Delivery:
Plan;
• Analyze and validate the client's business and IT requirements, considering where applicable his business strategy and business drivers, relevant industry trends, key pain points, challenges and priorities, in cooperation with the Business Architect (BA)
• Define the high level end-to-end industry-specific / corporate customer business processes (e.g. Process Levels 1-3) in cooperation with the BA and derive the lower level business processes (e.g. Process Levels 4-5)
• Model and ensure the alignment of the business processes with the overall business model, the business objectives and requirements and including, as applicable, all relevant management, operational and support processes with the corresponding events, goals, inputs, outputs, information and resources
• Identify the appropriate end-to-end solution portfolio, considering all relevant SAP solution and service offerings such as Best Practices, RDS, predefined services, FBS etc., and with focus on leverage of SAP reusable content and of assembled-to-order and industrialized delivery models as per ADM where appropriate
• Identify solution gaps, develop gap closure options such as the inclusion of components from Independent Software Vendors (ISV) or customer-specific development (CDP)
• Architect the end-to-end functional landscape and solution design to support the to-be business processes and business/IT requirements of the customer and aligned to the to-be process- and system landscape, where applicable including considerations and proposals how to support business process delivery via mobile platforms and devices
• Document, present and discuss the end-to-end architecture and solution options, recommendations and implications and facilitate/support the decision process
• Identify cross-process and cross-solution integration points between SAP solutions, legacy systems, ISV components and CDP and lead the orchestration across the various software and service components of the end-to-end solution
• Define the target IT operating model in alignment with the target business operating model
• Work with the Technical Architect on technical integration and infrastructure planning
• Where applicable, define architectural standards, principles and the governance framework and processes to manage stakeholder decisions and safeguard the integrity of the solution architecture through the implementation phase
• Conduct technical/solutions assessments for complex projects/programs in terms of feasibility, effort and risk
Build;
• Provide direction to the implementation teams during solution realization and work as intermediary across the local, near shore and offshore delivery streams and the different architecture domains to ensure overall alignment
• Participate, as necessary, in training, system setup, testing, documentation and maintenance support activities
• Where applicable, lead the architectural governance function/processes during the implementation (ensure the ongoing alignment of business architecture, functional architecture and technical architecture from a functional/solution perspective),
• Keep track and coordinate the resolution of integration issues
• When required, analyze changes necessary to the solution architecture triggered by changes in business requirements, processes or technical requirements, develop options to incorporate the changes and take/facilitate the appropriate decisions
• Lead solution architecture related project quality management tasks such as peer and quality reviews of specifications, design documents and code reviews
• Take responsibility from time to time as team lead and support line manager(s) in people development tasks
• Run
• If requested, support value tracking and reporting after go-live, in particular in view of the customer value realized by the proposed business processes and corresponding solution architecture design
Sales;
• Drive business development and support license and services sales cycle by providing architectural, solution and industry expertise, in alignment with SAP's service strategy
Thought Leadership / Knowledge Management;
• Lead and contribute as an expert to related KM community
• Identify opportunities for service productization and drive the definition and creation of pre-defined services in the respective area of expertise
• Actively follow and share developments and trends regarding new SAP and complementary partner service and solution offerings, industry trends and other topic areas relevant for the solution architecture domain
The Consultant assists with the implementation of the various processes during the entire sales cycle. This starts with the management of customer and contact person information, through visit planning, territory management, activity management, opportunity management and quotations, to the creation and management of contracts and sales orders. Rebates, pipeline performance and sales analysis are also parts of sales processes
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:
• University degree
• Relevant Certification
WORK EXPERIENCE:
• Min 6-8 years consulting experience
• Good understanding of industry specific business processes
• Good understanding of process related ISV solution
• Active member of the Business Process Library community
• Contributes regularly to the KM environment
Managerial Experience:
• Takes responsibility as a sub project leader
• Acts as a coach for colleague
• English: Fluent
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