Job Title: Employee Banking Manager
Job ID: 398463
Employer: Standard Chartered Bank Plc (SCB)
Job Function: Consumer Banking
Location: Lagos, Nigeria
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description:
• Development / execution of Employee Banking strategy, sales programs and activities to achieve business targets and tracking of sales performance from payroll product.
• To assist in developing awareness for Payroll, collaborate with WB and SME Businesses to increase customer base by leveraging on new and existing relationships within the Bank.
Key Roles & Responsibilities:
Sales targets;
• To drive Employee Banking targets for new business acquisition, Assets under management and revenue.
• To support and work with RM's, DSR's and Branch Managers in driving execution of Employee Banking plans through presentations and training efforts in branches.
• To liaise with the various departments in the development of quality referrals.
• Design and ensure implementation of an established sales process and reporting for various tiers of Payroll product offered by the bank.
• Develop a customer database for cross sales to EB customers who would require WM & lending products.
• To identify selling opportunities in the marketplace.
Customer Services;
• providing personal financial planning services to customers
• dealing with customer enquiries and complaints
• ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
• ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner
Portfolio Management;
• Supervise and ensure proper tracking of Employee/Employer records
• Supervise and ensure proper operational process flow and adherence to set standards.
Service Management;
• Work with CB Operations, RMs and Employer HR heads to provide our customers with one stop convenient, efficient and reliable service platforms.
• Work with Distribution, Technology & Operations and Finance units to ensure seamless process flow in executing customers' instructions.
Risk Management;
• Control and monitoring to minimize mis-selling risk.
• To adhere to the agreed KCSA plans and approach
• To identify and report all exceptions on non compliance with standard controls
Qualifications & Skills:
• First Degree
• Seven years Banking experience
• Thorough knowledge of Bank's products and services
• Sales experience and proven new business achiever
• Excellent interpersonal and networking skills, internally and externally
• Strong sales and relationship building skills
• Team Leader
• People management skills
• Strong interpersonal and communication skills
• Salesmanship, energy and drive.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Source: Employee Banking Manager - Lagos Job at Standard Chartered Bank Plc (http://www.jobnavy.com/job/24851/employee-banking-manager-lagos-job-at-standard-chartered-bank-plc/)