Job Title: Team Leader, Exchange Control
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Job ID: 12453
Location: Lagos, Nigeria
Division Group: Operations
Position Category: Business Support
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Division Proposition: The Operations division of Standard Bank is at the very centre of all the bank's procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank's assets through effective risk management and control systems. As part of this role we now seek an experienced Exchange Control professional, who will help guide our work to fulfill our ambitious growth strategy
Position Description:
• Support and assist the Manager, Compliance & Exchange Control by providing efficient and effective planning and management of the people, systems and processes within the Exchange Control & Compliance team(Form M, Form NXP, RAR) so as to provide a level of operational efficiency and customer intimacy required for best customer experience and minimize operational losses as well as ensure good external relationships.
• Represent IBC Internally & Externally at industry representative forum and other forum pertaining to EXCON & Ensuring that Stanbic IBTC stays in step with the statutory requirements of Central Bank and other regulatory bodies.
Key responsibilities:
Strategic Execution;
• Supervise the process steps and activities within Exchange Control team as it relates to Form M, RAR, shipping documents, FECD team and ensure strict adherence to the procedure.
• Ensure prompt resolution of exceptions escalated by processing officers on Form M, Shipping Documents, RAR and Final Exchange Control desk.
• Keep abreast of all legal and exchange control regulations in relation to the process steps and activities within assigned duties.
• Liaises with the Scanning Companies and ensures tracking of all forms M until acceptance is received as well as shipping documents sent for RAR processing.
• Reviews the rejection from Scanning Companies on daily basis and push for resolution promptly.
• Ensure prompt notification/letter goes to CBN for all Petroleum products at the point of form M processing completion and purchase of WDAS purchase which will be advised by GM.
• Preparation of the CBN WDAS purchases utilisation schedule.
• Recommend changes and review to procedure as regulatory environment and business realities change.
• Report, recommend and/or execute disciplinary measures for erring staff.
• Back up for Team leader, Regulatory reporting & CCI.
• Back up for Regulatory returns desk.
• Back up for Final Exchange Control documents(FECD)
• Confirmation of WDAS transactions to Global market.
Customer and Business Partner Relationship Management;
• Identifies customer service expectations, applies SLAs and aligns to the Customer Value Proposition in order to deliver an appropriate service.
• Enhance the bank's image through effective customer service.
• Treat external and internal customers as the most important parts of the business unit hence aim for the highest rate of satisfied customer.
• Maintain a good service relationship with IS,ICB, PBB, GM, GMO, Reconciliation department and other
• Reduction in customer complaints.
Cost Management;
• Develops and implements tactical initiatives to reduce cost.
Resource Utilisation;
• Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
Operational Performance;
• Identifies and defines tactical operational performance metrics geared towards meeting IBC objectives by leveraging opportunities
• Collaborates with other areas to ensure that best practices and a standard approach is followed
• Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making
Control;
• Identifies, assesses and mitigates the risks facing both systems and business processes thereby minimising the operational risks.
• Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank's exposure to risk.
People management;
• Attend to the planning and scheduling for staff going on leave.
• Attend to the training needs of staff being formal training or on the job training.
• Ensure that all Job descriptions and Duty lists are in place and maintained for all staff members.
• Promote an innovative and proactive spirit among staff.
• Conduct proper control of the Balanced score card and appraisals for all staff.
• Monitoring, Coaching and mentoring to poor performers staff members.
• Ensure the facilitation of systematic or structural changes is adhered to.
• Ensure full support and guidance is given to staff as well as maintaining a hands-on approach with respect to the activities of the unit.
• Participate in career management committee session.
• Able to deal with problems & staff issues effectively with minimal impact on external customers.
• Provide professional advice to assist in planning and decision-making (Financial Planning).
Self Development;
• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications presentations and reading of internal and external communications
Key performance measure:
• Maintaining a good service relationship with both the internal and external customers.
• Self development through on/off the job training.
• Effective management of department's costs and resources.
• Ensure that systems and processes are appropriate.
• Compliance to regulatory requirements governing banking practices.
• Effectiveness in management and mitigation of operational risks.
• Achievement of business objectives.
Qualifications:
• Business management or commercial degree.
• Applicable certifications.
Knowledge:
• In-depth knowledge of the various systems used within the Foreign Operations environment
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers.
• Practical knowledge of how to input, access and utilize information to analyze forecast trends.
• Knowledge of the applicable legislations.
Experience:
• A Business related degree
• At least 5 years experience in management of complex operations, ideally within the corporate financial service sector
• Process / project management experience will be an added advantage
• Managing projects
• Building and maintaining relationships
Technical competencies:
• Budgeting skills
• Risk identification and assessment skills
• Negotiation skills
Personal competencies:
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity.
• Self driven, values based, innovative, independent adaptive and results orientated person.
• High emotional intelligence.
• Strong business acumen and ability to translate strategy into business plans.
Problem solving:
• The nature and complexity of problems encountered varies from day to day. The Team leader needs to find appropriate solutions, which will meet the needs of business, while still ensuring that risk is kept to a minimum, and internal audit requirements are met
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the IBC function
• The consequences of solutions may be realised in the short, medium or long term
Planning:
• The ability to engage in strategic operational activities and then to interpret and convert these into workable, tactical operational process plans for implementation in a changing and competitive processing/customer services environment
• Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively implemented to optimize the short, medium and long term operational needs and to support the business' objectives
• The jobholder needs to think and plan up to 2 – 3 years ahead, to ensure the successful delivery of outputs, particularly when preparing budgets and headcount requirements
Decision making:
• In providing a responsive service delivery function there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to identify, prioritise and resolve issues at the customer interface
• The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision maker business vision and who can take an idea and move with it to conclusion.
• Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timeously from key stakeholders.
• Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion.
Apply to this job (http://www.jobnavy.com/job/25021/team-leader-exchange-control-job-at-stanbic-ibtc-bank-plc/)
Source: Team Leader - Exchange Control Job at Stanbic IBTC Bank Plc (http://www.jobnavy.com/job/25021/team-leader-exchange-control-job-at-stanbic-ibtc-bank-plc/)