Job Title: Account Services Officer
Employer: Standard Chartered Bank Plc (SCB)
Job ID: 397137
Job Function: Technology & Operations
Location: Lagos, Nigeria
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description:
• Obtain mandates for all accounts opened at the branches weekly and from account services daily in line with SLA
• Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system
• Compare receipt from branches to system reports and generate an exception report which must be circulated periodically
• Liaise with branches to ensure mandates are forwarded weekly
• Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received
• To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily
• Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records
Key Roles & Responsibilities:
• To ensure customer mandates are kept in a secure, clean and organized environment
• Manage document retrieval process efficiently in line with established standards.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.
Qualifications & Skills:
• University Degree and 2 years experience in relevant field.
• A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
• A good working knowledge of risk management.
• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
• Good interpersonal and management skills.
• Microsoft skills – Spreadsheets and word processing.
• Good organization skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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