Job Title: Call Centre Agent
Job opening ID: 7
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
Duties and Responsibilities;
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skill set:
Skills/Qualifications:
To be successful at this role the candidate must have the following;
• A good first degree in any discipline .
• Between 1 -2 years work experience.
• Customer Focus
• Very good Data Entry skills
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task
Work experience: 1 – 2 years
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Source: Call Centre Agent Job at SENCE Limited (http://www.jobnavy.com/job/25548/call-centre-agent-job-at-sence-limited/)