Job Title: Customer Service Officer
Location: Lagos, Nigeria
Employer: Merichem Plc
Job Description:
• The Customer Service officers will ensure all required business processes and resources are capable of delivering high standards in all aspects of customer service.
• They will build and work as a team in improving customer focus by implementing, tracking, and communicating our performance against key performance indicators.
• Additionally, this position will interface with our suppliers and customers, sales staff, and logistics vendors to ensure that the supply chain model is properly managed and optimized on a daily basis. In doing so, they shall be committed to improving service to our customers while building stronger relationships with strategic vendors.
• They must understand and accept the priorities of the business and its customer and exhibit passion and perseverance in identifying and developing new supply chain models that align with the strategic requirements of the business.
Requirements:
Experience Required: 2 years minimum of proven experience in leading successful customer service.
Qualifications Required:
• 4-year business or industry related degree
• Must have strong leadership, change management and negotiating skills.
• Good soft skills.
• Effective communicator and leader of change.
Functional Requirements:
• Develop an understanding of our supplier's/customer's needs and implement improvements in our supply chain work flows that meets our customer's standards and enhances value for our customers/suppliers
• Create an environment of trust, responsibility, & accountability.
• Resolve conflicts by expanding people's awareness and understanding of the situation and providing insight to resolution.
General Requirements:
• Exhibit ethical behavior, confidentiality and maintain Merichem core values.
• Use good judgment, both fair and objective
• Must be willing to travel as required 10-15%
• Able to be insurable under our company's liability insurance policy
Deadline: 14.11.2013
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