Job Title: Customer Relationship Officer (CRO)
Location: Lagos, Nigeria
Employer: Telenoetica Limited
Gender: Female/Male
Reporting to: Business Development Manager (BDM)
Job Overview: The candidate will be responsible for assisting the BDM in managing the company s interactions with current and future customers, relate with the population, organize, synchronize sales, marketing, customer service and technical support.
Job Description:
• Work with the team to develop and maintain a customer-focused attitude toward activities, improving customer lifetime value.
• Maintaining a strong knowledge of products and services of the company
• Interact with customers and partners to provide and process information in response to inquiries, concerns and requests about products and services.
• Cross sell products more effectively.
• Help the BDM close deals faster.
• Simplify marketing and sales process by tracking end to end sales process.
• Discover new customers.
• To assist the BDM with ideas and further development of the CRM and Website leading to continuous improvement.
• Increase Company s revenues.
Qualification:
• B.Sc, B.A, HND in any course preferably Engineering degree in telecom.
• Experience: 3 to5 years Sales/ Marketing/ Business development.
Skills:
• Fluency in English.
• Excellent oral communication skills, interpersonal skills and superb listening skills.
• Knowledge of sales and outstanding relationship building skill.
• Must be able to work accurately, under pressure, to meet strict deadlines.
• Knowledge of telecom solution product and services will be an added advantage.
• Proficient in Microsoft application.
How to Apply:
Candidates with the requirements above should apply online or send CVs to hrhelpdesk@telenoetica.com
Deadline: 20.11.2013.
Only shortlisted candidates will be contacted.
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