Job Title: CB CDD Operations Assistant
Employer: Standard Chartered Bank Plc (SCB)
Job ID: 402679
Job Function: Technology & Operations
Location: Lagos, Nigeria
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description:
• To ensure Periodic review is carried out on Customers who are due for review.
• To ensure review of all alerts on Detica DRR
• To follow up with appropriate RM's on their DRR status and review
• To provide appropriate reports and escalation to key stakeholders.
Key Roles & Responsibilities:
DETICA DRR:
• To ensure review is performed on alerts on Detica DRR
• To ensure status of pending alerts is communicated to stakeholders
• To ensure letters are sent to customers with overdue alerts
• To ensure hard and soft holds are placed on overdue accounts
PERIODIC REVIEW:
• To ensure that periodic review is carried out on customers who are due for review
• To ensure status of pending review is communicated to stakeholders
• To ensure completed accounts are sent to the hub to amend review date
• To ensure letters are sent to customers who are overdue for review
• To ensure hard and soft holds are placed on overdue accounts
Qualifications & Skills
• University Degree and 1 year experience in relevant field.
• A knowledge of banking practices with relevant working experience CDD will be an added skill.
• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
• Good inter-personal skills.
• Ability to manage the operation of computer systems
• Microsoft skills – Spreadsheets and word processing.
• Good organization skills.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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