Job Title: Credit Policy Manager – Credit Cards
Employer: Standard Chartered Bank Plc (SCB)
Job ID: 403234
Job Function: Risk
Location: Lagos, Nigeria
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description:
• To manage the Credit Policy function for Credit Cards.
• Ensure end to end validation of Credit Card processes, TAT and transactions (ATM, POS and Web).
• Revenue assurance – ensure validation of all fees, interest and other charges.
• Test of Controls – Test all the controls for credit limit cap, ATM withdrawal limits, POS purchase limits, card status etc
• Interface Validation – Confirm that the interface linking EBBS and Robocoll to Cards 400 is functional
• Test the reward and cash backed schemes
• Assist in Product Development and its delivery standards.
• Review Product Policy and Operations in order to make positive contributions and recommendations.
• Perform test of controls to assess the proper functioning and adequacy of existing controls before Credit Card customer launch.
• Contribute to the realization of the Consumer Banking asset book expansion/growth goals and Business Plan through management of risk, which is responsive to business needs.
• Ensure that credit card processes focus on timely consumer conversion/turnaround while maintaining appropriate risk and controls.
• Maintain portfolio quality within the budgeted parameters for Credit Card portfolio.
• Ensure legal, regulatory, economic and Group Compliance.
Key Roles & Responsibilities:
End to End Process and Transaction Validation;
• Review and validate the card activation process
• Validate the card emboss, Pin printing and dispatch process
• Confirm e-statement delivery process
• Test billing cycles and statement production process
• Test paper voucher transactions
• Confirm that active cards can be used on ATMs, POS terminals and websites for payments within and outside Nigeria.
• Confirm the TAT for cash withdrawals from SCB and non SCB ATMS within and outside Nigeria
• Confirm the TAT for POS purchase transactions within and outside Nigeria.
Confirm the TAT for web transactions;
• Confirm daily reconciliation of card transactions
• Test issuance of supplementary cards and their respective Primary Cards
Transaction Mode Validation;
• Test and validate online transactions
• Test and validate offline transactions
Payment Validation;
• Test cash repayment process at branch, accuracy of the repayment amount and its effect on credit card outstanding balance.
• Test cheque repayment process at branch, accuracy of the repayment amount and its effect on the credit card outstanding balance.
• Test Standing Order execution process, accuracy of the repayment amount and its effect on the credit card outstanding balance.
• Test Autopay and Direct Debit functionality.
Collections Processes and Application Capabilities Validation;
• Check that delinquent cards flow accordingly to the appropriate buckets at the right time.
• Confirm criteria for Bucket 1, 2 and 3
• Confirm X days below limit
• Confirm X days above limit
• Test pre delinquent utilization 95% of limit to confirm if it will flow to collections.
• Check % utilization that triggers block and automatic card block in Cards 400.
Revenue Assurance and Reward Schemes;
• Confirm transaction fees
• Test late payment fees
• Recalculate interest and other charges.
• Test functionalities of rewards and cash back schemes.
Test of Controls :
Limit Validation;
• Confirm the cash limit cap and test breach.
• Confirm the overall limit cap and test breach where multiple cash withdrawals are made both On Us and Off Us.
• Test authorization parameters
• Test Fraud rules and alerts on Risk Net
Card Status;
• Confirm that cards with inactive, deleted and suspended statuses cannot be used on ATMs and POS terminals.
• Confirm that transactions of hot /blocked cards do not go through at POS and ATM
• Test blocking and unblocking of cards
Reporting and MIS;
• Confirm that Cards 400 can generate all the necessary reports for: a. Product Management – b. Collections (aging analysis) c. Fraud monitoring d. Segmentation
• Confirm data mining and query set up
• Review CAAT reports
Legal, regulatory, economic and compliance;
• Ensure Group Policy and CBN Compliance
• Ensure CCPM Compliance
• Ensure you remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staffs are trained in combating money laundering.
Key Relationships:
Internal;
• Head , Consumer Banking – on Consumer Banking Business strategy
• Cluster VCRM Lending – WA – keeping her fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
• Country Credit Head CB – keeping him fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
• VSGM Secured Lending
• VSGM Unsecured Lending
• Head of Human Resources – Staff Loans
• CB Operations
• BORM, UORMs and responsible persons undertaking business monitoring in various units
• Legal & Compliance
• IT personnel (Local & Group)
• Service Quality Manager
• Credit Services
External;
• Regional Head of Credit, Consumer Banking, Africa
• Competitors – for bench marking purposes
• Auditors & Regulators
Qualifications & Skills:
• University degree background with credit risk management experience
• Minimum of 3 years of Consumer Banking experience with proved credit skills
• Good understanding of local market and consumer banking credit in general
• Possess and eye for detail
• Good analytical skills
• Good interpersonal skills
• Good communication skills
• Good financial and MIS skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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