Job Title: IT Personnel
Job opening ID: 38
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
The following are the roles and responsibilities for this role:
A. Service Desk Operations:
• Solving incidents as they arrive through phone, mail, and helpdesk system.
• Escalate problems to second line support when necessary.
• Inform users of scheduled downtimes or any service outage.
• Monitor incidents trends and escalate it when necessary
B. Service Monitoring:
• Attend to system health monitors.
• Resolve alerts when arise.
• Inform second line support for any unfamiliar and critical alerts.
C. System Operation and Administration:
• Perform scheduled datacenter backup.
• Perform database replication.
• Reports scheduling.
• Email filter.
• User accounts and permission management.
• Antivirus updates and incidents.
• Data-center patches management.
• Helpdesk system administration.
• Enhancing communication links up time and report incidents.
• Maintaining AMC (Annual Maintenance Contract) for out of warranty systems.
• Shared folders structure and security.
• Perform periodic Capacity planning for existing running servers, LAN, and communication links and escalate requirements to IT Manager/station manager/Chief technology Officer.
• Manage, maintain and upgrade all needed databases (SQL...).
• Handling all Telephony technical related issues.
• Implementing all new upgrades and updates for the available systems.
• Remotely manage and control the IT systems and networks at branches.
• Maintaining and managing all pocket PC's technical issues
D. User Support:
• Providing user technical support.
• Install and maintain computer hardware.
• Provide user support to ensure the effective and timely resolution of technical problems and keeping users updated.
• Provide users with up to date system and security knowledge awareness sessions.
E. Customer Support:
• Provide customer with CTS, support and troubleshoot customer raised issues.
• Provide customer with e-POD.
• Provide customer with e-Invoice.
• Provide major customers with EDI solutions
Skill set:
• Bachelor Degree in Information Systems/computer science/engineering.
• Previous experience in database development and design is a plus.
• Previous experience in IT/MIS field is a plus.
• Good Database knowledge (preferred SQL).
• Crystal reports knowledge.
• MCSE is a credit.
• Communication Skills.
• Problem Solving.
• Analytical Skills.
• Time Management.
• Flexibility.
• Self intuition.
• Team work spirit.
• Leadership skills.
• Integrity.
• Microsoft office package use.
• Must be good in customer service.
Work experience: 2-3years
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