Job Title: Business Partner
Job opening ID: 35
Location: Lagos, Nigeria
Type: Full time
Employer: Bar/Lounge
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
The following are the roles and responsibilities for this role;
• Recruit, train and motivate staff.
• Keep up to date with licensing legislation and take legal responsibility for the premises.
• Ensure beer and wines are kept in good condition-enforcing health and safety rules.
• Manage staff.
• Deal with difficult customers.
• Develop and implement business strategies for bar and lounge operations that are aligned with our overall mission, vision values and strategies.
• Participate in the development of the business strategies.
• Create an environment for employees that is aligned with the company culture through constant communication and reinforcement
• Deliver the company experience for guests and employees
• Communicate and reinforce the service vision for the organization to employees
• Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees
• Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer's perspective as well as from a business perspective
• Recruit and select employees needed to provide the company experience
• Keep current on the pulse of guests, constantly seeking opportunities to follow up on their experience
• Provide employees with the tools and environment they need to deliver the company experience
• Develop and implement strategies and practices that support employee engagement
• Create the company experience for guests in the assigned food and beverage outlets
• Coordinate the set-up of bar and lounge areas in accordance with company standards
• Confirm daily specials and new menu additions with the executive chef
• Supervise service provided and coach employees on effective service techniques
• Inspect the bar and lounge areas on an ongoing basis and take appropriate steps to ensure facilities meet or exceed company standards at all times
• Respond to customer concerns
• Work to achieve revenue and profit goal
• Assist in the implementation of the sales and marketing plan for the outlet by keeping current on competitors on a regular basis
• Increase sales by coaching employees on effective sales techniques
• Maximize productivity by using forecasting techniques to adjust scheduling
Skill set:
• Performance management
• Supervisory abilities- Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
• Skillful Planning- Skillfully determine whether tasks should be attempted, identify the most effective way to complete the task, and prepare to overcome expected difficulties.
• Entrepreneurial skills.
• Project management skills.
Work experience: 2-3years
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