Job Title: Operations Team Member
Job opening ID: 47
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
• Process and monitor the receiving process from ground couriers as per the standard procedure.
• Process the incoming packages in terms of weighing, coding, packing, adherence to destination requirements, sorting and bagging.
• Process the packages into the system in terms of origin scanning, bagging and manifesting.
• Monitor and control the pre-alerting and bagging processes as per the destination requirements.
• Implement all necessary procedures to ensure deference to the quality audits and service standards.
• Perform all necessary customer service functions with regards to on hold shipments, repacking, bad address management, special requests and answering internal/external customers' inquiries.
• Maintain effective communication with internal and external customers
• Controls and files all related paperwork in their appropriate locations and as per the record retention procedures.
• Identify shipments containing illegal materials such as drugs, weapons, liquids not to pass through the operations.
Skill set:
• High School, Junior college or Diploma
• Good Command of English
• MS Office Applications (Word, Excel & Outlook)
• 1 year experience in a related field
• Communication Skills
• Attention to detail
Work experience: 1-2years
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