Job Title: Client Service Manager (Culinary Services)
Job opening ID: 53
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
• Development, implementation and execution of Culinary service standards, by ensuring that all food presentations are quality focused and consistent.
• Recommend appropriate menu to clients
• Maintain cordial relationship with clients
• Assist with all menu planning, design and costing for full culinary operations.
• Successfully manage Culinary and Catering team's labor, staying with defined budgets.
• Assist in annual budget process and capital forecasting
• Managing and controlling industry standards for 'Cost of Sales' for all menus and events
• Hands on training and mentoring of all cooks, chefs, and stewards to maintain service standards and menu quality control.
• Create and execute inventory control system for all receiving, storing and issuing of Food & Beverage supplies
• Define and train consistency standards of plate presentations for all menu items and meal periods
• Direct stewarding to keep all areas clean and organized
• Define and train strict health and cleanliness standards
• Lead by firm, but fair leadership of co-workers and staff
• Work with VIP clients, guest and homeowners on special needs in the community and for their events
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Skill set:
• Bachelor's degree in Hospitality, Food Service Management, or related discipline or equivalent experience of five years in a relevant field.
• Have a good knowledge of service and food and beverage products
• At least 2 years experience in a culinary environment
• Proven leadership skills
• Extremely well organized and excel at multi-tasking
• Thrive under pressure
• Must have excellent organizational, interpersonal and administrative skills
• All employees must maintain a neat, clean and well-groomed appearance standard
• Experience in executing consistent and high quality menu items
• High-level training and mentorship skills
• Management level food safety
• Must possess basic computer skills
• Good knowledge of First Aid/CPR is an added advantage
• Must have the stamina to work long hours when required
• Walking and standing are required most of the working day.
Work experience: 2-3years
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