Job Title: Dispatcher
Job opening ID: 49
Location: Lagos, Nigeria
Type: Full time
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
A. Process (assign & relay) all created collections to the couriers in a timely manner to help the courier schedule & balance his route based on the assigned load.
1. Assign collections requests created by Contact Center, Customer Account Executive and/or any AIC employee to the appropriate courier based on the route and pickup load, and later relay it according to the organisation's Assign & Relay standards.
2. Ensure timely pickup.
3. For stations using the Vehicle Tracking System (VTS): • Track vehicles while en-route using either the "Detailed Vehicle-Courier" report or by monitoring the vehicles live using the "Online Tracking" feature. • Ensure to assign tasks (Collections or Deliveries) to the courier nearest to customer location using the "Online Tracking features" or the "Map Information- Search" option.
B. Follow on the relayed collections with all couriers and make sure each collection gets a final update (Collected, Cancelled & Rescheduled) on time and take the necessary corrective action for the unjustified cancelled or rescheduled collections to prevent any service disturbance with customers.
1. Check Dispatcher Sheet (for stations who do not have a computer dispatching software) against ground courier pickup sheet and ensure all logged pickups are done and recorded on courier pickup sheet).
2. For the Stations using ground operations online computer handhelds: • Make sure the ground courier is signed on to the designated computer handheld device. • Check ground courier computer handheld and ensure all relayed collections get final status updates (Collected, Cancelled or Rescheduled). • Make sure the ground courier signs off of his computer handheld at the end of each working day.
3. In case of missed pickups, dispatcher has to take the required corrective action as explained in the pickups procedure.
Skill set:
• High school, junior college or diploma.
• Good Command of English language
• MS Office applications (Word, Excel & Outlook).
• Minimum 2 years' experience as a ground courier.
• Local Knowledge of areas and neighborhood
• Organizational skills
• Communication Skills
• Time Management
• Telephone Handling Skills
• Interpersonal Abilities
• Problem solving
Work experience: 2-3years
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