Job Title: Head of Insights
JOB Code: H-Insights
Location: Lagos, Nigeria
Employer: STRESERT Services Limited
Mission/ Core purpose of the Job (Short description):
Implement the set of common approaches and standards (blueprint) agreed by Group in order to generate a deep understanding of the market we operate in (business intelligence) as well as actionable customer insights enabling superior commercial performance
• Market Intelligence: competition, geo-marketing, socio-demographics, etc.
• Market research: recurring (e.g. brand health tracking, customer satisfaction, customer advocacy/ Net Promoter Score, quality of gross adds, churn) and ad-hoc (e.g. focus groups, special topics)
• Data mining: recurring (e.g. quality of gross adds, churn, post launch analyses) and ad hoc (special topics)
• In close coordination with Group, adapt the Company s Insights Blueprint to local priorities and circumstances without compromising on the most important KPIs which must be comparable across market boundaries (i.e. same definition and methodology)
• Make sure Insights are not only being generated but also used to drive the business
• Develop market research and data mining capabilities in OPCO
• Help develop business cases to support commercial decisions
• Manage the applicable OPCO governance and approval processes relevant to the Insights function
Education and Experience:
• University degree
• Fluent in English (spoken and written)
• 10 years of experience in commercial roles with a minimum of 5 years in the telecom industry
• Strong experience in customer insights/ market research and data mining
• Experience should include a few years of operations (not HQ function)
• Experience in developing business cases to support business decisions
Knowledge:
• Customer insights/ market research background
• Data mining background (incl. statistics)
• Telecom background
• Sub-Saharan African experience is a must
Remuneration: Salary is very competitive and above industry standards.
How to Apply:
Interested and qualified applicants should apply online or send their Cover Letter and CV to recruitment@stresertservices.com using Job Title as subject of mail.
Deadline: 15.11.2013
Only qualified candidates will be shortlisted and invited for an interview.
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