Job Title: Head of Retail
JOB Code: H-Retail
Location: Lagos, Nigeria
Employer: STRESERT Services Limited
Mission/ Core purpose of the Job (Short description):
• Provide leadership, direction and development to all aspects of the Client s Retail (the Client s shops and kiosks) function in the OPCO
• Implement the Group sales and distribution framework, strategy, processes, policies and standards in the OPCO, adapting them to local priorities and circumstances, for the Client s Retail channel
• Ensure the development and implementation of local the Client s Retail plans which are embedded in the OPCO s distribution and sales roadmap
• Optimize the existing markets through effective the Client s Retail channel rollout, management, merchandising and distribution
• Develop and manage the Client s Retail organization in the OPCO
• Propose and agree with the OPCO Head of Distribution & Sales and Group commercial objectives to the OPCO Retail organization, forecast and monitor results
• Conduct regular Continuous Improvement reviews with OPCO Retail team members
• Manage the applicable OPCO governance and approval processes relevant to the Client s Retail channel
• Ensure the OPCO Retail organization behaves with ethics and efficiency
• Ensure the different OPCO distribution and sales regions/ logistics units operate under the strict guidelines set by the Group (strategy, policies and processes), for the Client s Retail channel
• Establish and monitor service levels/ standards to ensure that OPCO operational KPIs meet Group standards, for the Client s Retail channel
• Provide superior customer service in line with the Client s brand promise in all the Client s Retail POS
• Manage local relationships (e.g. logistics partners)
• Deliver the sales revenues (excluding interconnect), cost of sales and OPEX targets as per the approved OPCO budget, for the Client s Retail Channel.
Education and Experience:
• University degree
• Fluent in English (spoken and written)
• 10 years of experience in distribution and sales and/ or customer service to the consumer market with a minimum of 5 years in the telecom industry
• Experience should include a few years of operational sales in a shop (not HQ function)
• Experience in B2B sales is a plus
• Experience in marketing is a plus
• Strong retail and customer service background
• Telecom background
• Sub-Saharan African experience is a must
Remuneration: Salary is very competitive and above industry standards.
How to Apply:
Interested and qualified applicants should apply online or send their Cover Letter and CV to recruitment@stresertservices.com using Job Title as subject of mail.
Deadline: 15.11.2013
Only qualified candidates will be shortlisted and invited for an interview.
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