IBM is a global IT firm. IBM is currently recruiting for the following position in Nigeria:
Job Title; Business Operations Manager (Madagascar)
Job ID: MBPS-0415286
Work country: Nigeria
Job area: IT & Telecommunications (non consulting)
Travel: 25% travel annually
Job role: General Personal Service Specialist
Job Description:
The Business Operations Manager is a first line management position responsible for influencing functional strategy and managing the daily operations of a services support department, function, business area or country by anticipating, guiding, development of, and implementing required systems, procedures and programs to consistently meet IBM's standards for quality, productivity and customer satisfaction.
Responsibilities:
• Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans.
• Assume management responsibility and delivery for your teams.
• Develop and implementation of business strategies in relation to your business units.
• Assist in implementation of centre wide objectives.
• Creates business policies and operational guidelines.
• Resolves service and team/employee issues and sets long term plans.
• Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
Required:
• High School Diploma/GED
• At least 3 years experience in Implementing and attend regular reviews with management team in relation to services provided by your team
• At least 3 years experience in Conducting PBC, IDP and PD reviews and interim reviews with all IBM direct reportees.
• At least 3 years experience in Handling escalated customer situations as required.
• At least 3 years experience in Using a high degree of analytical ability in order to identify additional business opportunities and develop solutions to difficult requirements
• At least 3 years experience in Complex projects or programs involving business unit, major country or multiple countries and impact business results of business unit, major country or multiple countries.
• English: Fluent
Preferred
• Bachelor's Degree
• At least 5 years experience in Implementing and attend regular reviews with management team in relation to services provided by your team
• At least 5 years experience in Conducting PBC, IDP and PD reviews and interim reviews with all IBM direct reportees.
Apply here: Job Vacancies and Career Opportunities at IBM Africa (https://jobs3.netmedia1.com/cp/find.ibm.jobs/NG/Business_Operations_Manager_(Madagascar)/MBPS-0415286/job/).
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!