Job Title: Customer Care Officer
Location: Lagos, Nigeria
Employer: Powergen Engineering Limited
Job Description:
• Identify and Source Business opportunity effectively and efficiently, whilst maintaining the acceptable client support standards
• Follow through on Client queries on specific jobs ensuring prompt resolution and feedback
• Escalate and route Client/customer issues to the relevant process departments
• Perform necessary system transactions related to your Clients request (on specific Jobs)
• Use organization and time management tools to track client complaints and meet turn-around-times and other required metrics.
• Inter-phase with the sales and Technical departments to proffer Productive business solutions.
• Ensure invoices are raised and forwarded to the clients and notify all relevant units.
• Follow up with customers on all outstanding checks
• Seek new customers for company products and services.
• Ensure existing customers maintain or increase their purchase of product or services.
• Maintain quality and professional relationship between the company and its existing & future customers.
• Responsible for updating company CRM tools and checking web mails and provide actions accordingly.
• Compilation, interpretation & filing of customers correspondence and other related Documents.
How to Apply:
Interested and qualified applicants should apply online or send their Cover Letter and CV to hr@powergenltd.com
Deadline: 28.11.2013
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