Job Title: Senior Engineer, NOC Power Vendor Management
Location: Abuja, Nigeria
Employer: Etisalat Nigeria
Job Summary: Co-ordinate NOC operations with EOT vendors and manage Change Request (CR) executions on RAN nodes, transmission systems and IP backbone nodes
Principal Functions:
• Track network outages, conduct Route Course Analyses (RCAs) and make recommendations on network quality improvements
• Ensure escalations are done in a timely manner and relevant team-members duly notified
• Ensure 24×7 network monitoring and reporting is available for all technologies/ nodes as needed
• Liaise with the Customer Care and Sales teams to manage network outage escalations
• Follow up with all the concerned team members/ vendors for tracking and resolution of faults
• Provide RCA reports on major network outages and resolutions
• Co-ordinate and manage all the trouble tickets raised in the network
• Manage service providers/ vendors' contractual SLAs
• Provide NOC support to the field/ data centre Power teams
• Escalate, follow up and reconcile co-location power-related incidents
• Co-ordinate environmental, power and external alarms simulations/ testing during Provisional Acceptance (PAT) and preventive maintenance
• Generate network power utilization and availability reports
• Monitor multi-vendor hybrid and green power systems
• Monitor generator and fuel tracking systems/ devices
• Manage global/ inter-vendor Work Order/ CRs
• Manage the OSS tools for network and hybrid power systems
• Ensure that the organization's network quality policy is complied with on all network O&M activities and identify those areas where the policy needs improvement for necessary escalation and appropriate action
Educational Requirements:
• First degree or equivalent in Electronic & Communications Engineering and/ or any other relevant discipline
• Postgraduate/ professional qualification in a related field will provide an advantage
Experience,Skills & Competencies:
• At least four (3) years directly relevant post-NYSC work experience in NOC and NMC operations within a large telecoms or related technical organization
• Ideal candidate must be able to demonstrate:
• Solid experience with Huawei, Alcatel, Nokia Siemens RAN/ BSS technologies as well as Emerson, Grintek and Delta power systems within a telecoms managed services environment
• Advanced proficiency in Microsoft Office suite, MapInfo, and Google tools
• Ability to think and plan proactively
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