Job Title: Governance and Reporting Manager
Location: Nigeria
Employer: Ericsson
Job description:
• Responsible to lead a team and make sure to control operational reporting activities and tasks on daily basis
• Responsible and accountable for the end-to-end operational reporting activities(including operational readiness reports) towards the specific customer
• Ensure the correct and proper delivery of Operation and maintenance as specified in the Service Level Agreements (SLA) with Ericsson's customers. (KPI SLA fulfilment)
• Provide feedback on performance to the Field Services organization and other sponsors and ensure that appropriate improvement actions are taken when required (KPI Service Evaluation)
• Be very effective and highlight deviations that may arise within operation so that agreed profitability is achieved.
• Ensure escalation procedure is followed and that expectations and perceptions of customer are at all times managed in a professional manner.
• Monitor all operation deliveries to securing SLA fulfilment and customer satisfaction, and also to ensure no over/under deliveries
• Establish and follow efficient procedures for analyzing business cases whilst maintaining strategic technical &commercial focus in key subject areas.
• Identify potential add-on sales opportunities emerging from the execution of the MS contract.
• Secure that all commitments have been confirmed from related units in proposing key operational and strategic solutions
Desired Skills and Experience:
• The candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian-authorities.
• He has Bachelors/Masters Degree in Telecommunications. MBA is an advantage
• 5-7 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
• A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
• Knowledge of Ericsson's organisation, products and services.
• Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
• Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
• Strong willed and excellent negotiation skills
• Adherence to Code of Ethics and our Core values
• Excellent interpersonal and presentation skills
• Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
• Diplomacy and task-oriented, getting the right balance
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