Job Title: Operations Manager
Location: Nigeria
Employer: Ericsson
Job description
Purpose of this Job is:
• Operational management for regional operations activities (2nd line operations, optimization, field maintenance corrective and preventative).
• Ensure that operations delivery towards the customer is fulfilling the contracted KPI's and WO SLA times.
• Serve as the primary escalation point for critical incident and performance reporting towards the customer.
• Drive improvements in line with the Ericsson Global Processes & Tools to strengthen the operational performance (KPI) and in a way to ensure sustainability in the network.
• Assurance of availability, competence and maturity of staff (dimensioning as agreed with hierarchy) in the network.
• Resolve (potential) conflict situations to avoid operational escalations for deliveries by close cooperation with the regional teams.
Your Responsibilities will be:
• Responsible and accountable for the end-to-end network operations assurance and optimization activities towards the customer
• Based on the contractual SLA and KPI, operational manage any WLA with ASP / ARP in the network
• Follow up on the KPI and initiate actions to correct any deviations, involving the other functional areas as needed (e.g. weekly exclusions). Validate performance penalties with the customer and the contract manager in MSIP
• Build up the required competence according to contract obligation in line with the needed delivery
• Responsible to carry on the assigned instances as part of the governance model.
• Continuously drive for efficiency, improvements and excellence in service delivery
Desired Skills and Experience: The right candidate will have exposure and be able to negotiate with the customers
Apply to this job (http://www.jobrib.com/job/27905/operations-manager-job-at-ericsson-nigeria/)
Ericsson Nigeria has definately helped in providing lots of hob opportunities lately and that is great.