Job Title: Quality Manager
Location: Nigeria
Employer: Ericsson
Job description:
• Delivery of the services in the most optimal manner (P, Q and T). Continuously drive for efficiency, improvements and excellence in service delivery.
• Responsible for the acceptance of new nodes, services, features in the network and the agreed process.
• Define the processes that should be applied to assure quality in work carried out on the field including deployment and maintenance activities.
• Regularly review and update the work processes.
• Check that that the defined processes are followed in the execution of maintenance activities for both active and passive.
• Introduce checks to ensure that people, processes, tools , procedures , systems and inputs to the maintenance and deployment processes meet the minimum standard required.
• Regularly evaluate the subcontractors involved in the delivery to ensure that they possess the capability and adhere to the right standards to assure quality.
• Owning of the governance model and driver of execution of governance meetings.
• Responsible to carry on the assigned instances as part of the governance model.
• Assurance of availability, competence and maturity of staff (dimensioning as agreed with hierarchy)
• Resolve (potential) conflict situations to avoid operational escalations for deliveries by close cooperation with PQM or Ericsson Central
Desired Skills and Experience: The right candidate will have the exposure and be able to negotiate with the customers.
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