Job Title: Service Sales Engineer – Distributed Power
Employer: General Electric (GE)
Location: Lagos, Nigeria
Job Number: 1899666
Business: GE Global Growth & Operations
Business Segment: Global Growth & Operations – Africa
Career Level: Experienced
Function: Business Management
Function Segment: Administration and Support
Relocation Assistance: No
Role Summary/Purpose:
Essential Responsibilities:
• Re-active and pro-active sale of all service products (Long-term service contracts, Overhauls & Repairs, New Service Products, bigger size Spare Parts Packages/Upgrades/Field Service jobs... ) in the assigned country / region
• Not responsible for standard spare parts / field service jobs which customers order based on pre-agreed terms and therefore do not require a proposal
• Interface directly with the customer base and Channel Partner (in indirect market) in the region (incl. presentations, conferences, fairs)
• In indirect markets: Conduct regular technical and commercial trainings to the Channel Partners to increase their competences in the region
• Overall lead generation & standard proposal offerings
• Coordinate with Service CommOps. the preparation of non-standard offers and offers based on tenders
• Coordinate activities with Back office Sales
• Negotiate and conclude contracts and frame agreements within the respective Delegation of authority
• Prepare and submit order confirmation
• Hand-over orders to the execution team, enter as sold contract in contract management tool (ICAM)
• Coordinate with Service Comm.Ops. on order entry
• Segment entitlement analysis
• Rolling sales forecast of all service products segments
• Collecting operating hours on non-contractual fleet (joint effort with Back office sales)
• Develop, coordinate and conduct growth activities for the region
• Develop, recommend and support go-to-market service strategy decisions and growth-ideas, incl. product developments
• Operational responsibility for the service orders, margins and other relevant business metrics
• Develop competitive and customer analysis
• Demonstrate boundary less teamwork and cross-functional cooperation in particular working closely with GE Energy and Jenbacher internal Service, Sales, Marketing and Finance teams
Qualifications/Requirements:
• Technical and commercial educational background
• Minimum of 5 years of relevant sales and/or service experience in the energy market
• Proven strategic skills to ensure growth and at the same time hands-on mentality in execution
• Strong customer orientation and external focus
• Excellent oral and written communication & negotiation skills
• Time management skills, flexibility and ability to work under pressure
• Team spirit
• High level of Integrity
• Strong business acumen and analytical ability combined with strong technical depth
• Experience with the market and culture
• Fluent in English (written and oral)
• Willingness to travel > 50%
• Well experienced with standard office software (MS Office)
• Knowledge of data base and CRM software (Oracle or SAP)
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