Job Title: HR Operations Manager – West and East Africa
Employer: General Electric (GE)
Location: Ikoyi – Lagos, Nigeria
Job Number: 1907833
Business: GE Global Growth & Operations
Business Segment: Global Growth & Operations – Africa
Career Level: Experienced
Function: Human Resources
Function Segment: HR Transactions
Relocation Assistance: No
Role Summary/Purpose: As a key member of the GE Africa HR Operations team, the West & East Africa HR Operations Manager will provide strategic and tactical leadership within a shared services environment. The position will drive operational excellence and provide HR shared services to GE businesses within the sub regions, with a focus on compliance to GE policies and local legislation.
Essential Responsibilities: Key responsibilities of the role include:
Strategic Leadership:
• Increase scope/market coverage of shared services across all GE businesses and countries within the sub regions.
• Ensure that the HR Operations team, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
• Drive strong simplification agenda online with global enterprise standards.
• Ensure that all HR Operations costs are aligned to and do not exceed the approved annual operating plan/budget.
Operational & Service Excellence:
• Lead HR Operations services: on-boarding, off boarding, employee and HR life cycle changes, ensuring timely and accurate delivery of all services.
• Ensure all employee benefits are administered efficiently and in accordance with the relevant policies.
• Coordinate with functional partners and third party suppliers to deliver on local benefits.
• In partnership with the Payroll Leader, ensure that payroll is processed in an accurate and timely manner.
• Maintain document management/retention standards and practices, inclusive of personnel files as per GE policies and country legislation.
• Create a continuous improvement service culture, proactively identifying processes for improvement and driving change with a view to responding to business requirements and supporting business growth. Work closely with cross-functional teams to implement effective solutions.
• Monitor operational performance metrics, identify and act on any trends or problems to maintain and improve performance levels for assigned process.
Compliance & Controllership:
• Ensure compliance to all internal and local legislative requirements.
• Drive compliance within processes and ensure process controls are in place as appropriate.
People Management & Development:
• Ensure that the HR Operations team is appropriately aligned and relevant skills are in place to deliver on organizational goals.
• Champion training and induction for new HR Ops team members and role changes, identify training needs, develop training plans, coordinate training and induction activities.
• Ensure that all team members understand their roles and responsibilities and are performance managed accordingly.
• Drive and enhance employee engagement.
Relationship Management:
• Ensure that customer requirements are delivered within the agreed SLAs and timelines.
• Manage the relationship between GE and 3rd party suppliers/vendors to ensure excellent service delivery to all customers.
• Maintain knowledge of operating environment and liaise with key stakeholders (HR Managers, Business Leaders, and COE Leaders) to keep abreast of business activities/needs in an effort to identify opportunities to support business needs.
• Develop strong working relationship with the HR community, ensuring effective communication and early identification of requirements and service issues, including follow up on complaints.
• Measure end customer satisfaction, develop action plan to mitigate any operational risks or to resolve escalated issues.
• Qualifications/Requirements: Relevant university degree / related qualification.
• People management experience in a matrixed and service orientated operational environment.
• Knowledge of West and East Africa labour regulations.
• Strong track record of building, leading & developing a high-performing team through engaged and passionate leadership.
• Process improvement mind-set, understanding of key operational processes.
• Proven record of operational metric management skills, to include analysis, identifying trends, making timely decisions and taking appropriate action along the way.
• Budget & resource management skills.
• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms.
• Demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills.
• Proficient IT skills including Excel, Word and Outlook.
• Ability to anticipate and resolve challenges.
• Effective interpersonal & influencing skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts.
• Comfortable delivering against quantitative and qualitative performance metrics.
• Demonstrated project ownership and accountability.
• Fluency in local language and English, with professional verbal & written communication skills.
• Confidentiality and controllership mindset.
Additional Eligibility Qualifications:
• Desired Characteristics: Green belt six sigma certification or other quality certification.
• Project Management experience with capability to drive change.
• Proficiency in Oracle Experience of leading an operational team in a HR shared services environment
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