Job Title: Customer Service Manager
Job opening ID: 66
Location: Lagos, Nigeria
Type: Full time
Employer: Financial Institution
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Roles and responsibilities:
The following are the roles and responsibilities for this role:
• Deliver efficient and effective customer service at our Branches through the use of approved policy and procedure agreed service and product SLA.
• Strict adherence to defined regulatory framework
• Ensuring profitable business with minimum risk at the Branches.
Skill set:
• A minimum of HND or BSC in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.
• Reporting to Chief Operating Officer (COO) / Area Operations Manager.
• Minimum of 4yrs experience as a customer service manager in a financial institution.
• 2 years in supervisory position.
• In-depth knowledge of customer service principles and practices.
• Proficiency in CRM systems
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