Job Title: Customer Service Manager
Location: Lagos, Nigeria
Employer: ACCION Microfinance Bank Limited
Sector: Microfinance / Banking
Summary of Role: The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.
Requirements:
•
Candidates for this position must possess minimum of HND/ BSc in any discipline,
• MBA will be an added advantage,
• Minimum of 5years work experience in KYC, ATM, POS CQ Management,
• Good Marketing skills and Relationship Management.
• Good Telephone etiquette,
• Impeccable Communication and Interpersonal skills,
• Good knowledge of Micro finance or service industry.
Remuneration: Competitive and attractive
How to Apply:
Interested candidates should apply online or send personal details in an EXCEL SHEET following the format below:
| Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State |
CV should also be attached along and sent to jobs@accionmfb.com.
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