Job Title: Manager, Sales Projects, Systems and Processes
Location: Lagos, Nigeria
Employer: Etisalat Nigeria
Job Summary: Manage and coordinate the technical support services rendered to the sales channels.
Principal Functions:
• Manage all activities relating to complaints management, service order management, after sales service, and sales and training technical support provided by the Systems and Processes team.
• Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices and other sales channels.
• Ensure that all sales channels have all IT applications and systems required to fulfill the sales goals and provide technical support for these applications.
• Liaise with Engineering, IT, Sales, Marketing and Customer Care teams, to ensure delivery of seamless sales operations support to the sales channels.
• Participate in sales vendor selection process.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit/function.
• Review performance/activity reports including sales performance reports from subordinates.
• Perform any other duties as assigned by the Head, Sales Projects, Systems & Processes
Educational Requirements:
• First degree or equivalent in a relevant discipline.
• Postgraduate/professional qualification in a related field will be an added advantage.
Experience,Skills & Competencies: 6-8 years work experience, with at least three (3) years in a supervisory role.
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