Job Title: Duty Manager
Location: Lagos, Nigeria
Employer: InterContinental Hotel Group (IHG Nigeria)
As Duty Manager, you will be in charge of pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also checkbilling instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.
In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Qualifications:
• Degree from a reputable institution in Social Sciences/ Arts or its equivalent
• Previous Front Office Supervisory/Management Experience in a 5* Hotel is a must
• Previous experience with dealing and resolving guest queries.
• Strong market knowledge and trends are key to this position.
• Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
• Able to turn vision into action
• Highly visible and 'hands on' in operation
• Previous IHG experience preferred but not mandatory
Job: Front Office Management
Primary Location: IMEA_Africa-Nigeria-Lagos-Lagos
Req ID: LAG000104
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