Job Title: Presales Senior Consultant – CRM
Employer: SAP Nigeria
LOCATION: Any Location, ,Nigeria
WORK AREA: PreSales
EXPECTED TRAVEL: 0% – 20%
CAREER STATUS: Professional
EMPLOYMENT TYPE: Regular Full Time
REFERENCE CODE: NG-58165459-EN-14-002
PURPOSE AND OBJECTIVES:
• SAP has a fantastic opportunity for an enthusiastic, creative and dynamic individual as we are currently looking for the best CRM software pre-sales professional in the region to join our enterprise sales team as a Presales Senior Consultant (SC).
• Reporting to the Presales Manager, the Senior consultant is the technical business partner of the prospect/customer and works closely together with sales team to increase the number of customers and revenue across the Africa Market Unit.
• The SC supports CRM business and revenue goals by providing high quality business and product presentations and demonstrations.
• The SC will also provide input on the qualification of prospects and play a significant role in the creation of business strategies to secure the win for SAP cloud, on premises and hybrid solutions.
• It is essential for Presales Consultants to possess breadth and depth of knowledge in the Customer Relationship Management domain.
EXPECTATIONS AND TASKS:
• Work with sales managers to establish specific account plans and strategies
• Analyze prospects' requirements and propose the best possible solution Create and deliver demonstrations and presentations
• Provide best-practice guidance on customer processes
• Configure applications (prototypes) to meet customer needs
• Bring in additional consultants and technical resources as necessary
• Manage the technical relationship with the customer and be SAP's secondary "face" (besides the sales manager) to the customer throughout the sales process
• Master and maintain detailed knowledge of SAP's CRM and ERP SD product-suite configuration options
• Respond to the functional/technical sections of RFI/RFP's as necessary
• Document and communicate product feedback and new requirements from the field
Additional responsibilities:
• Support and train Sales Managers in preparing and delivering demonstrations
• Provide on-going technical support to well-qualified prospects conducting evaluations. This may include training, trouble-shooting, and best-practices consulting
• Communicate competitive intelligence from the field
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:
• Bachelors or Masters degree, or equivalent
• Fluent written and spoken English language skills
• Strong organizational and personal skills to successfully communicate with internal and external customers
• Ability to maintain accurate client communication
• Self driven, motivated and results orientated
• Strong listening skills and solution orientated approach to selling
WORK EXPERIENCE:
• 2-5 years in a Pre-sales role at a major software vendor or 3-5 years in a consulting role at a system integrator
• Experience of at least one of SAP's on premise CRM and ERP is essential
• Experience developing and presenting clear and concise product briefings
Nice to have:
• HTML/XML coding experience
• Experience with Opportunity Management, Service Management, Marketing, Multichannel communications, e-commerce, Customer Insight and Analytics solutions, contact center solutions processes as a consultant or pre-sales preferred
• Experience in CRM practices, as well of other CRM software preferred
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