Job Title: Sales Consultant
Location: Lagos, Nigeria
Type: Full time
Recruiter: eRecruiter Nigeria
Roles and responsibilities: Our client represents some of the world's premier professional and consumer technology brands in Sub-Saharan Africa. At the core of their business is the Apple brand and products. They now have openings for sales consultants in Lagos, Nigeria.
Primary Objective: – Maximise the sales of the Store-in-Store (SiS), ensuring that all customers receive a hands-on experience with the latest Apple technology, demonstrate products, answer customers questions and give appropriate advice, providing an exceptional service and experience. – Ensure that the Apple experience in the SiS is in-line with the experience as provided by the iStore.
Key Responsibilities:
• Delivering the highest possible standards of customer service by exceeding customer expectations.
• Achieving all sales targets set for the iStore.
• Identifying opportunities for growth and maximizing sales potential.
• Ensuring that the SiS is compliant with all stipulated merchandising guidelines (as communicated from time to time) including compliance with planograms provided.
• All price guides/specs are updated and correct.
• Hold one-on-one and one-on-many demo's and workshops for customers.
• Ensuring that other Apple product specialists are trained on all products and standards where required, and are adequately equipped to convert opportunities into sales.
• Hold one-on-one and one-on-many demo's and workshops for customers.
• Provide training for both customers and Apple specialists employed by the resellers.
• Responsible for daily reconciliation of POS where necessary.
• Monitor and report on stock levels of hardware and accessories.
• Generate replenishment orders to a model stock in conjunction with reseller.
• Adhere to all iStore and reseller policies & procedures to minimise the risk of stock loss.
• Ensuring that all reporting for the SiS is completed accurately and as per the guidelines and standards stipulated
• Providing information that is insightful and relevant, aimed at improving performance, with particular emphasis on the Apple business within the Reseller environment.
Key Requirements:
• Minimum of a BSc (Hons) in any discipline
• Proven track record in sales in a highly customer service orientated environment
• Must have evidence of last salary (either by payslip or bank statement excerpt)
Key Behaviours:
• Business awareness
• Communication
• Negotiation
• Persuasiveness
• Entrepreneurship
• Flexibility
• Networking
• Responsible
• Accountable
Key Success Factors:
• Interpersonal skills / confidence
• Customer centric
• Presentation skills
• Passion for Apple & Technology
• Highest level of integrity
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