Job Title: Chief Operating Officer
Location: Lagos, Nigeria
Employer: CardCentre Limited / CardCentre Nigeria Limited (a subsidiary of Chams Plc)
Job description: – Responsible for Planning, strategizing and Implementing the general operations of the company. – Co-ordinate and control a system that would deliver the organizational products/services effectively.
Task complexity:
• Direct and Control the day-to-day operations of the organisation, including Administration of the operations, finance, information technology systems and customer relations effectively.
• Reports on administrative aspects of operations to Management and governing board.
• Liase with the Managing Director in the overall administration of the organization.
• Develops and implements space-planning strategies to accommodate current and future organizational needs.
• Ensures high level of customer relations and satisfactory service.
• Oversees and advises on the financial management of the company.
• Ensure attainment on strategic and tactical effective operational procedures
• Performs supervisory duties to unit heads, coordinates staff for coverage in all related areas of the unit.
• Manages organization operations by directing and coordinating activities consistent with established goals, objectives, and
• Implements programs to ensure attainment of business plan for growth and profit.
• Provides direction and structure for operating units.
• Improve control of service levels and quality
• Controls the efficiency of the operations in the organization.
• Set service level agreements for end-user applications and for services provider
Supervisory/ Leadership Complexity:
• Ensure adherence to defined policies and procedures.
• Monitor and evaluate the performance standards of direct reports.
• Access subordinates' training need and ensure prompt bridging of identified gaps by organizing relevant training programs.
• Ensure adherence to quality standards as agreed within the department.
• Provide clear direction and mentoring to direct reports.
• Promote and encourage teamwork among subordinates.
• Motivate subordinates towards the attainment of goals.
• Develop subordinate's management skills through effective delegation of authority.
Managerial complexity:
• Provide clear interpretation of departmental goals and individual roles.
• Exhibit flexibility in changing circumstances.
• Understand team's part in the accomplishment of overall departmental goals.
• Manage expectations.
• Identify and maximize subordinates' potentials.
• Manage and resolve conflicts.
Desired Skills and Experience:
• A good first degree in any business related field or the social sciences
• Must have a wide range of knowledge and experience in 3-4 different areas of the organization
• A formal business qualification such as an MBA is an added advantage
• Minimum of 8 years post-graduate experience in a similar or related function
• Must be a master at team playing. Ability to work with teams of people within and outside the organization, across all departments and with external alliance partners
• Passion for innovation and new ways of doing things
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