Job Title: Chief Concierge
Location: Lagos, Nigeria
Employer: InterContinental Hotel Group (IHG Nigeria)
As Chief Concierge, you will ensure the smooth and efficient running of the concierge department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and sets to provide an "In the Know Experience" to all our guests. As Chief Concierge, you will also be responsible for managing and motivating your team, developing an "In the Know culture" within the hotel and keeping all relevant department knowledgeable about the market trends. You will be required to ensure that the team within your department is adequately trained and developed in line with our InterContinental Concierge program. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.
In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Qualifications:
• Degree from a reputable institution in Social Sciences/ Arts or its equivalent
• Previous Supervisory/Management Experience is a must
• Previous experience with dealing and resolving guest queries.
• Strong knowledge of the Lagos Entertainment/Event Scene
• Market knowledge and trends are key to this position.
• Excellent presentation, communication and organizational skills and the ability to multi-task while working under pressure
• High level of English language skills both written and verbal.
• Previous IHG experience preferred but not mandatory
Job: Concierge
Primary Location: IMEA_Africa-Nigeria-Lagos-Lagos
Req ID: LAG000108
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