Job Title: General Manager
Location: Port Harcourt, Nigeria
Reporting To: Chairman Board of Directors
Employer: Firstplus Planning Consultants Limited
Job Purpose/Scope: To co-ordinate and maximise the hotel's physical and human resources, achieving optimum standards of service and value to hotel guests within profit objectives and in a manner consistent with the company's philosophy and policies.
Key Responsibilities:
• To be involved in pre-opening activities.
• Overall responsibility for the day-to-day running of the hotel, including the delivery of a high standard of customer service.
• Developing improvement action.
• Efficient operation and cost control of all hotel departments and facilities
• Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness
• Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation
• Ensure energy consumption is monitored and minimised
• Coordinate planning sections with regards to time tables, work schedules, employer – employees' relations within different services.
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
• To represent the hotel and the company in a positive and productive manner to guests, colleagues and the community.
• To be aware of the hotel's position compared to local competition and ensure that plans are developed to maintain or improve the position as necessary and to maximise hotel sales.
• To ensure the proper maintenance of the hotel's physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.
• To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for the hotel.
Qualifications & Experience:
• A degree in relevant discipline.
• At least 10 years' experience in the hospitality industry.
• Certified Hotel Administrator and previous experience in the hospitality field is required.
• Experience in pre-opening hotel will be an add advantage.
• Special consideration will be given to those who exhibit exemplary performance.
Skills and Qualities:
• The successful candidate must possess strong leadership skills and must be computer literate with strong database and spreadsheet skills- MS Suite and other relevant software utility packages.
• Proficiency in written and verbal communication, and problem solving skills.
• The GM should be able to multi task and demonstrate a respectful, professional, and courteous demeanour at all times.
• Other qualities include determination and attention to detail.
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