Job Title: Global Customer Fulfillment Specialist 6
Employer: General Electric (GE)
Location: Onne, Nigeria
Job Number: 1937379
Business: GE Oil & Gas
Business Segment: Oil & Gas
Career Level: Experienced
Function: Services
Function Segment: Fulfillment Operations
Relocation Assistance: No
Role Summary/Purpose:
The Global Customer Fulfillment Specialist 6 is responsible for defined work or projects with moderate complexity. In this role you will follow an individual work plan, meet day-to-day short-term objectives, by being: – Responsible for fulfillment execution, coordination and communication of all OTR (Order to Remittance) activities relating to energy part orders – Serve as primary point of contact for customers, GE personnel, both fields
Essential Responsibilities:
The Customer Fulfillment Coordinator 6 is responsible for defined work or projects with moderate complexity. In this role you will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.
• Responsible for daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
• Responsible for resolution of issues related to shop processes
• Represent customers in production meetings and communicates status to the customer
• Responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
• Ensure accuracy of documentation including shipping, invoicing and finance systems
• Maintain Commercial Cost System and Component Repair Directory data including turn around time and test cell exhaust gas temperature margin data, resolving Purchase Order (PO) specific issues and invoice issue resolution
Qualifications/Requirements:
• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a maintenance or repair position)
Additional Eligibility Qualifications:
Desired Characteristics:
• Knowledge of the Order to Remittance processes and inventory management techniques
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• PC proficiency
• Sound business acumen
• Ability to effectively interface with all levels of internal and external customers
• Knowledge of maintenance operations and external customer requirements
• Capable of preparing, coordinating, and maintaining accurate detailed documentation necessary for contract performance, with experience preferred
• Ability to perform forecasting, scheduling, pricing, warranty administration, and other related activity
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